RETURNS & EXCHANGES POLICY

If the skateboard, scooter or part you bought is not right for you, no stress. This page explains returns, exchanges and defective items in plain language. Your rights are based on Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation; this policy never narrows those rights.

This English text is an adaptation for international customers. In case of any discrepancy, the Turkish version (İade ve Değişim Politikası) prevails.

At a glance

Topic	Rule
Withdrawal (no-reason return) period	14 days from delivery
Time to send the item back	10 days from your withdrawal notice
Refund	Within 14 days at the latest of receiving your notice
Return shipping	Free (we send you a return code for our contracted courier company)
First exchange (deck width / size)	Free within 14 days if the item is unused
Defective items	Statutory remedies (Law No. 6502, Art. 11), 2-year statutory warranty, shipping on us
Contact	contact@launchontofi.com · +90 212 671 04 12

14-day right of withdrawal

You can cancel your order within 14 days from the day you receive it, without giving any reason. If several items arrive in separate parcels, the period starts on the day you receive the last one. You can also withdraw before the item reaches you.

Within 14 days at the latest of receiving your notice, we refund the total you paid, including the original shipping fee, using your original payment method; for bank transfer / EFT payments, the amount is sent to the bank account (IBAN) you provide. Depending on your bank, it may take extra time for the amount to appear in your account.

Condition of returned items

During the withdrawal period you may inspect and try the product in line with its function and instructions, and you are not responsible for normal changes resulting from that. To keep things smooth, we kindly ask you to:

• Return the item unused, in its original box and packaging, with all accessories and parts,
• Try not to remove labels,
• Pack the item so it is not damaged in transit.

Decks with griptape applied, assembled or ridden

Decks with griptape applied, that have been ridden or show scratches, delamination or trick marks, and skateboards, scooters, wheels or bearings that have been ridden or show signs of use, go beyond what is needed to inspect and try the product and are treated as used items. Withdrawal returns are not accepted for them. If the item is defective, your rights regarding defective goods are not affected.

If you are unsure, message us before applying griptape or riding; we are happy to help you pick the right width and model.

Exceptions to withdrawal

Under Article 15 of the Distance Contracts Regulation, some items have no right of withdrawal, for example:

• Items prepared according to your requests or personal needs,
• Items whose protective packaging has been opened and which are unsuitable for return for hygiene reasons.

In particular:

• Build Your Board orders: As they are prepared from the components you choose and assembled to your selections, they may count as goods prepared in line with your personal needs under Article 15(1)(ç) of the Distance Contracts Regulation, and the right of withdrawal may not apply to them. We will point this out before you order. If there is a defect, a missing part or an assembly error, we will always put it right at our cost.
• Helmets, protective gear and textiles: For hygiene reasons, these can be returned only if the hygiene seal, tape or packaging has not been opened.

Exchanges: deck width, size, model

You can ask to exchange a wrong deck width (for example, 8.0” instead of 8.25”), a different wheel hardness, a merch size or a scooter model.

• Within the 14-day withdrawal period you can always return the item and place a new order; this is your statutory right.
• Alternatively, you can request a direct exchange. Exchanges depend on stock. Any price difference is charged or refunded.
• Your first exchange of deck width or size is free within 14 days of delivery if the item is unused (no griptape applied, not ridden); we cover the shipping both ways. For any further exchanges, we will tell you the shipping cost in advance when you make the request.
• To choose the right width, check our Safety & Sizing guide and the Board Finder.

Defective items

If an item arrives damaged, incomplete or faulty, or a manufacturing defect appears during use (for example, ply separation in a deck, a casting fault in a truck, a failing scooter clamp), you can choose one of these remedies under Article 11 of Law No. 6502:

1. Withdraw from the contract (return the item and get your money back),
2. A price reduction proportionate to the defect,
3. Free repair,
4. Replacement with a non-defective equivalent (if in stock).

For defective items, shipping and return costs are on us. Liability for defective goods is subject to a 2-year limitation period from delivery.

Warranty: Our products are covered by a 2-year statutory warranty against manufacturing defects. The warranty does not cover decks broken during tricks, normal wear of parts such as wheels, bearings and griptape, damage from falls and impacts, or faults caused by incorrect assembly on your part. For Build Your Board orders we do the assembly, so assembly errors are always our responsibility.

Skateboards and scooters wear with use. Normal wear (worn griptape, wheel wear, chipped deck tips, breakage or impact damage during tricks) is generally not a manufacturing defect. Every claim is assessed individually: we review your photos and, if needed, the item itself (shipping on us), and get back to you within 1 business day. If we cannot agree on whether a breakage is due to a manufacturing defect, your right to apply to the Consumer Arbitration Committee or the Consumer Court and to request an independent expert examination is reserved.

If the parcel arrives damaged, ask the courier to record it in a report if possible and take a photo of the package.

Step-by-step return process

1. Contact us: Write to contact@launchontofi.com or call +90 212 671 04 12 with your order number, your return or exchange request and, for defective items, photos. We are available Monday to Friday 10:00–18:00 and Saturday 11:00–16:00 (except public holidays) and reply to emails within 1 business day.
2. Confirmation and shipping code: We send you the return address and a free return code for one of our contracted courier companies.
3. Pack and ship: Send the item to Kocaoba Cumhuriyet Caddesi 2A, 35980 Dikili / İzmir, Türkiye within 10 days of your notice.
4. Inspection: We check the item when it arrives.
5. Refund or exchange: Refunds are made within 14 days at the latest of receiving your notice; exchange items are shipped subject to stock.

International orders

We currently ship only within Turkey. Requests from abroad are assessed individually by email; for international orders we accept, customs duties and import costs are borne by the buyer, and the return shipping and customs terms are confirmed in writing before the order. For defective items, shipping costs are always on us.

Contact

Remzi Muslu · Kocaoba Cumhuriyet Caddesi 2A, 35980 Dikili / İzmir, Türkiye · contact@launchontofi.com · +90 212 671 04 12

In case of a dispute, your right to apply to the Consumer Arbitration Committees within the monetary limits determined annually by the Ministry of Trade, and to the Consumer Courts above those limits, is reserved. See the Distance Sales Agreement for details.